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Our dedicated support team is here to ensure you get the most out of ProHR. Find answers, get guidance, and reach out anytime.

Browse Help Topics

Choose a category to find relevant help articles and resources

Getting Started

New to ProHR? Learn the basics and get up and running quickly.

Payroll & Taxes

Everything about payroll processing, tax filings, and compliance.

Employee Management

Manage your team, time-off, and employee information.

Benefits & Insurance

Set up and manage employee benefits and insurance plans.

Technical Support

Technical issues, integrations, and system requirements.

Billing & Account

Manage your subscription, billing, and account settings.

Frequently Asked Questions

Quick answers to the most common questions about ProHR

Running your first payroll is simple! Navigate to the Payroll section, select "Run Payroll," choose your pay period, review employee hours and salaries, make any necessary adjustments, and click "Process." The system will automatically calculate taxes, deductions, and generate pay stubs for all employees.

Absolutely! We use bank-level 256-bit encryption to protect your data, comply with international security standards, and perform regular security audits. Your data is backed up daily and stored in secure, redundant data centers. We never share your information with third parties without your explicit consent.

Yes! ProHR supports easy data import from Excel, CSV files, and other HR systems. You can import employee information, salary details, tax withholdings, and more. Our import wizard guides you through the process step-by-step, and our support team is available to help with large migrations.

We offer comprehensive support through multiple channels: 24/7 live chat, email support with response within 24 hours, phone support for Growth and Enterprise plans, extensive knowledge base, video tutorials, and dedicated account managers for Enterprise customers.

ProHR is specifically designed for Myanmar businesses and automatically handles Social Security Board (SSB) contributions, Personal Income Tax (PIT) calculations, and generates compliant tax forms. We stay up-to-date with the latest tax regulations and ensure your payroll remains compliant with Myanmar labor laws.

Yes! Each employee gets their own secure login to access pay stubs, tax documents, request time off, update personal information, and view company policies. The employee portal is available on both web and mobile devices, making it easy for your team to manage their HR information anytime.

Still Need Help?

Our support team is ready to assist you with any questions or issues.

Live Chat

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Email Support

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Email Us

Phone Support

Available for Growth & Enterprise plans

Call Us

Support Hours

Live Chat & Email

24/7 - Always available

Phone Support

Mon-Fri: 9:00 AM - 6:00 PM (MMT)

Helpful Resources

Guides, tutorials, and documentation to help you master ProHR